Buy vs. build: Analyzing the long-term ROI

Firms considering whether to buy a solution from a vendor or to invest in building a proprietary tool (or continuing to update an existing home-grown tool) should carefully analyze the pros and cons of each approach, including expenses, time commitment, support, etc. For most organizations, purchasing and customizing a solution from a third-party service provider will prove most cost-effective, and should give the firm the confidence it needs to make the most of that system now, and for years to come.